Refund policy
We ship from the United States to US addresses. Returns are simple: 30 days, unused, original condition.
Last updated: August 15, 2026
Where we ship
Every mat ships from the United States, and we currently ship to US addresses only. We plan to open up international shipping as the business grows — if you're outside the US and want a mat, email hello@sujuud.com and we'll let you know when we get there. All prices are in US dollars.
Shipping cost
Shipping rates are shown in your cart and at checkout before you pay, so you always see the real cost up front.
Free shipping
Orders over a set amount qualify for free shipping. That amount is shown in your cart as you shop, and again at checkout — we keep it there rather than in this policy so it's always current.
Processing and delivery
We pack and dispatch every order ourselves, as quickly as we reasonably can. Once your order ships, you will receive a confirmation email with tracking so you can follow it the rest of the way.
Returns
If a mat isn't right for you, you can return it within 30 days of delivery, unused and in its original condition. Returns are free.
- Email hello@sujuud.com with your order number to start a return.
- We'll confirm the return and let you know where to send the mat.
- Once we receive it and confirm its condition, we issue your refund.
Damaged or incorrect items
If your mat arrives damaged or we sent you the wrong design, tell us and we'll make it right at our cost — a replacement or a full refund, whichever you'd prefer. Email hello@sujuud.com with your order number and a photo if you have one.
Refunds
Approved refunds are issued to your original payment method through Shopify, our checkout provider. Once a refund is issued, it can take a few business days to appear, depending on your bank or card provider.